RWA helps establish, enhance or expand Ombuds programs. We also provide coaching of Ombuds, evaluation of programs, and contract ombuds services.
At RWA, we believe that the most effective Ombuds programs are fully supported and sponsored by our clients. We don't force-fit services; you select what you need. Our goal is to harmonize our solutions with your organization's culture and business strategy. The program we design for you will be integrated with your current resolution strategies.
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| We deliver: |
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Organizational design for cost-effective program operation |
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Awareness/education programs so that all constituents understand the Ombudsman function and how it supports your code of ethics and values |
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Accessibility methods for constituents to conveniently access the office |
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Issue escalation and resolution practices & procedures that are confidential, neutral, and informal |
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Issue prevention and change management processes that help you identify existing, emerging, and potential issues, and change opportunities |
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